Creating/Modifying Login for Allowance Control:
- Ensure that you have an ETB login firstly.
- This is done in ETB Login – easyTableBooking under Settings > General > Logins.
If you do not have a user our local IT Supervisor or your lead have the permission to create a user in ETB. - Afterwards you send the email address of the ETB user info@easytablebooking.com and specifies which hotels should be granted access and with what permissions.
Guest Experiencing Issues Logging In or Incorrect Booking Data in the Guest Frontend
- Check first whether the guest’s booking data has been entered into Allowance Control by searching for the booking number or email. OPEN GUEST SEARCH HERE
- Not sure how to search for a guest? Click here.
- Add email or phone number if missing to your PMS and wait 1 hour then the guest should be able to log in.
If the booking exists in Allowance Control:
- Verify that the data is correct.
- If everything appears correct in Allowance Control and the issue persists, send an error report to info@easytablebooking.com, including: Hotel Name, booking number, check-in date, guest’s name, email, phone, and a brief description of the problem.
- If the booking does not exist in Allowance Control:
- Send email to NLTG ServiceDesk Servicedesk@nltg.com and cc michaela.georgsen@ving.se
Report that you need help to check via PMS Service that the booking is included in the query for the specified check-in date. Including: Hotel Name, booking number, check-in date, - We retrieve booking data from the API once an hour, so if there have been changes to the data, it may take up to an hour before it’s updated in Allowance Control.
- If everything appears correctly via the API but doesn’t show up in Allowance Control, send an error report to info@easytablebooking.com, including: Hotel Name, booking number, check-in date, guest’s name, email, phone, and a brief description of the problem.
Issues with Available Times (Capacity Setup, etc.) and Other Support Requests
Contact support promptly at info@easytablebooking.com, preferably while the issue can still be reproduced. Clearly indicate which hotel is affected and provide a brief description of the problem.
Contact:
Opening hours: Monday – Friday: 08:00 – 16:00
E-mail: info@easytablebooking.com
Phone: +45 55 55 55 05
Urgent Support:
Critical refers to severe security issues or situations where all services are unavailable.
High refers to downtime on services that affect a substantial number of end users (“Customer’s guests”).
In case of outages in the system, the support can be contacted on the following information. Please only use this number for urgent calls. See defination above (Critical & High).
Non-urgent calls will not be answered on this number.
Opening times:
Monday – Friday: 08:00 – 22:00
Saturday: 09:00 – 22:00
Sunday: 10:00 – 22:00
E-mail: info@easytablebooking.com
Phone: +45 31 51 37 76