- Navigate to “Allowance” and use you login credentials from easyTableBooking to login. If you do not have a user contact your local IT Supervisor to get a login for easyTableBooking. Once you have a login for easyTableBooking you send the email address of the ETB user info@easytablebooking.com and specifies which hotels should be granted access and with what permissions.
- Once logged in to Allowance select the hotel, at which you want to do the search at.
3. When you have selected the hotel it will automatically open up the “Search guest” page.
4. On this page you will be able to search for guests using the following information. Room number, booking number, e-mail or phone.
5. When searching a drop-down will appear where you will be able to find the guest.
6. Once you have selected the guest on the drop-down, you will be able to see their booking information and contact information. On this page you are also able to add extra meals or packages.
If the booking does not exist in Allowance Control:
- Send email to NLTG ServiceDesk Servicedesk@nltg.com and cc michaela.georgsen@ving.se
Report that you need help to check via PMS Service that the booking is included in the query for the specified check-in date. Including: Hotel Name, booking number, check-in date, - We retrieve booking data from the API once an hour, so if there have been changes to the data, it may take up to an hour before it’s updated in Allowance Control.
- If everything appears correctly via the API but doesn’t show up in Allowance Control, send an error report to info@easytablebooking.com, including: Hotel Name, booking number, check-in date, guest’s name, email, phone, and a brief description of the problem.